After enjoying the delights of Tunisia during the World Summit on the Information Society, it’s time to get back to field work. The Pakistan earthquake happened just as I arrived in the USA, where I was carrying out an assessment of ICT capacity to respond to emergencies for the Interagency Working Group (IWG). The IWG comprises CARE, Catholic Relief Services, Oxfam, International Rescue Committee, Save the Children, Mercy Corps and World Vision. Although they vary in size, this combined group ships at least 50% of the world’s non-governmental humanitarian assistance – so it’s a real challenge to work out ways that they can improve their game.