Author Archives: Tom Longley

Graphologists for Human Rights

The ingenuity of Julian‘s undemocracy.com, which slices-up debates in the UN General Assembly and Security Council into a usable form, is making it ever harder to put up with some of the UN’s websites.

One particular offender is this portal set up by the Human Rights Commissioner to provide information about the sessions of the Human Rights Council’s Universal Periodic Review of Human Rights (UPR), a diplomatic speed-dating process for states to assess each other’s overall record on human rights. The UPR’s novelties are the “interactive dialogue” between states, and the direct, mandated involvement of civil society organisations in the review process of individual states.

So, with all this novelty going around, might we see some innovative thinking about how to communicate the proceedings in a modern, web-savvy way? Hardly. Staffers have resorted to the double-sin of scanning in the draft statements of delegations and dumping them onto the portal as a PDF. Here’s a clip from the statement of the Bangladesh delegation in Brazil’s first review session:

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Perhaps a graphologist can help us read between the lines here, giving us unprecedented access into the minds of diplomats.

Quickbits 11/04/08

Stuff I should have blogged at the time:

  • What if? – New York emergency housing competition results: Last September, New York City launched “What if? “, an open competition to find innovative designs for high-density emergency provisional housing for 38,000 households in the aftermath of a hurricane and flood disaster in afictional, one square mile neighbourhood of the city called Prospect Shore. Ten winning entries would get US$10k to develop their ideas further. The competition issued some useful materials about NYC’s vulnerability to hurricanes, and created a really rich scenario for designers to get stuck into. All submissions are now online, and it’s a headfunk of gorgeous design and ingenuity. The ten winning entries were announced in January, and can be viewed here . My own favourite is the gloriously mental S.C.A.F.F.O.L.D. , designed by Jay Lim.
  • Intravenous Facebook : Takes all Types is a US charity which has developed a Facebook app for supporting blood donation drives. The idea is to give Facebook your blood type and zip/postcode, and Takes all Types will email you when a local blood bank needs you. What tweaks humanitarian.info’s curiousity is their claim that the app will be “a powerful way to save lives in a blood emergency”. I think that’s overcooking its potential to improve on existing systems in a meaningful way, particularly given the enduringly complicated motives of blood donors. Thanks to sociologist Richard Titmuss, it’s conventional wisdom that paying money to blood donors decreases both the quality and quantity of blood in a bank. This isn’t set in stone though. For example, blood donation schemes in parts of the Former Soviet Union have never been run on a voluntary basis, and renumeration remains necessary to sustain bloodbanks; there is also some research suggesting that non-direct rewards for donors, such as tax credits, may encourage more blood donation. I wonder if the indirect rewards gained through online networking sites can provide sufficiently compelling motives for people to do more than simply sign-up; it seems to lack a “ladder of engagement”, and asks too much of people too early.
  • Church and solid state : 400,000 mosques in Malaysia are to get high speed broadband, delivered over the power lines. This “Smart Mosque” project is being delivered by Velchip Sdn Bhd, will cost US$14 billion and aims to provide affordable Internet access to 60 million people. Breathtakingly large aggregate numbers, for sure, and I leave it to better minds to look at the possible effects this may have. Out of interest, in England Anglican churches outnumber broadband exchanges by a factor of 2.88 (16,157/5,600): perhaps the Church of England should be cutting a deal with British Telecom.

Sokwanele’s Zimbabwe Election Events Mashup

As we discussed before (see Electoral Geography and Political Violence in Zimbabwe), Zimbabwe goes to the polls this Saturday. The long term field monitoring efforts of Zimbabwe Election Support Network and many others should ensure that the government’s tight restrictions on accreditation of international journalists doesn’t create an information draught. Whilst the usual international outlets (HRW, Economist, ICG) have already released rich contributions about the election, it still remains challenging to get a feel for ongoing events. Perhaps the lack of international media on the ground will widen the space for citizen journalism, and force observers to rely more on non-traditional sources of news.

I had hoped to have some of the maps from the Violations Early Warning System  (ViEWS) of Zimbabwe Peace Project, but these have not hit the Net. The next best thing is Sokwanele.com’s Google Maps mashup of election-related incidents:

Sokwanele - Zimbabwe Election Mashup

You can also read their blog post introducing the project. Like with Ushahidi.com, Sokwanele’s map will drive human rights documentalists (myself included) mad: its primary sources are unverified from the media, its mapping is necessarily imprecise since Google gazeteer for Zimbabwe is far from extensive, categories are overlapping, confusing and sometimes hyperbolic (“political cleansing”).

But that’s really not the point: it’s attractive, accurate and expressive enough, and provides easy links into the source materials. It’s an example of where information design trumps documentation. In Sokwanele’s own words, in the caveat about their data:

The map aims to give an impression of the scale and range of challenges facing Zimbabweans as we head towards the March 29th elections. Even though this is based on a small sample of information we have logged since July 2007, it clearly shows that conditions in the country are not conducive for a free and fair democractic elections.

The only thing I would suggest adding to it is a filter-by-date widget, so we can see what happens on election day.
Via Zuckerman.

Pass the security cube (a.k.a. No Bullets Involved Part 3)

Earlier this week, Paul noted that computer network attacks could have an impact on future relief efforts. In the early days of NATO’s Kosovo air war in 1999, I remember chirpy NATO spokesman Jamie Shea saying that the NATO website was under attack by Serbian hackers. Who knows whether it was true, or just a ruse of some sort, but was it the first government-acknowledged mention of cyber-warfare? There are a few more interesting things to note about that story: the BBC still had an “Internet Correspondent”, reporting on events in that far-off planet of “cyber-space”, and it was filed on 1 April 1999. Hmm …

Anyhow, back to the important business of digital security. I prefer the blander term information assurance because the work we’re discussing has so many angles to consider beyond ICT. To illustrate this, marvel at the McCumber Cube, designed by security guru John McCumber in 1991:

A McCumber Cube

[Graphic courtousy Munawar Hafiz, on Wikipedia]

Handy, eh? This clearly relates geeky technical and operational considerations to the purposes for which information is collected and used in the first place. There’s little point considering how to secure information before defining why it needs securing, which requires a consideration of who might gain/lose from possession of the information.

Likewise, as Kevin over at Patronus rightly pointed out, social engineering – or how an adversary relies on your politeness, habits and generally positive view of humanity to get you to hand over the jewels – is an effective way to break the most technically secure of systems. Commercial organisations have long been using external actors to test how vulnerable they are to theft of information. This penetration testing industry has become commonplace enough in the US to spawn its own reality television show. This service (and perhaps the reality TV show!) could easily be extended to NGO offices, should the need be demonstrated.

I wonder how McCumber’s information assurance model dovetails with common approaches to NGO security, and how current materials – like the ECHO Generic Security Guide – could be updated to take it into account.

Pass the cube around the office and start the discussion.

Electoral geography and political violence in Zimbabwe

Since last year, I’ve been doing some work with Zimbabwe Peace Project (ZPP) on human rights monitoring stuff. In the course the work, one man Perl strikeforce Sam Smith coded a script which claws its way through ZPP’s Human Rights Monthly Monitoring Reports (MMRs) and makes the content more accessible.

The MMR is an information-rich rundown of politically-motivated acts of violence which its 240 field monitors investigated that month (here‘s a sample, for July 2007). As you’ll see, the documents are structured along geographical and chronological lines: Region > Province > Constituency > Incidents ordered in date order. There are easily 500 incidents in each report, which has been produced monthly since late 2002: that’s more public domain information about Zimbabwe than you could shake a stick at, but its format makes it very hard to get at, even for the authors. Sam’s script takes this content and puts it into an Excel sheet, allowing a better measure of re-use and quick analysis than is possible from the document itself.

What’s striking in seeing this vast amount of retooled information (or spreadsheet of horror, as a colleague named it) is the absence of a stable, detailed geography underpinning the recording of incident information. Constituencies can be changed, so it’s probably short-sighted to use them as the main locational value when recording or processing data from incident reports.

Just such a thing has happened on quite a grand scale at least twice in the last five years in Zimbabwe. I have just seen the list of freshly updated constituencies for the forthcoming 29 March 2008 election in Zimbabwe. There are now roughly double the number of parliamentary seats up for grabs, but how have the boundaries changed? In the absence of accurate geographical data, though, it’s not clear to me how the constituencies differ precisely and which areas would now find themselves in different constituencies.

For any monitoring organisation, boundary changes are a nightmare. Obviously, an incident happens in a place irrespective of the constituency it’s in; if this precise location isn’t captured in a database or somesuch system first time, the original records – most likely paper monitoring forms – will have to be hauled out and re-processed. This radically increases the cost of making useful comparisons between patterns of violence currently being experienced and those observed in previous elections.

To avoid this problem, future monitoring efforts should make sure that precise locations are recorded first time. So, here are two questions for our five or so readers: what’s working well on this issue in the real world; and, what’s the most practical way to manage information about electoral boundaries?

Update – 25/02/2008:

On Disruptive Proactivity, Sam has responded in more detail about his part in this work, with some smart comments about how to resolve the geography issue.

Violence 2.0: some lessons from Ushahidi

Because Paul’s claiming to be too confused to write up some lessons learned from Ushahidi.com, I’ll have a go:

What’s cool?

  • It’s timely: the number of people who actually get these kind of things off the ground, as opposed to jibber-jabber about them, is very small. Getting preliminary, lead information as close as possible to the time the incident happened is extremely valuable in every possible scenario and not just the “document now, prosecute later” one.
  • It challenges the conventional view by providing an opportunity for people to read first hand accounts un-editorialised by the MSM, who seem intent on warping the events into the template of Generic Violence in Africa.
  • It’s quite easy to use: the system focussed on getting raw information in the form of sit-rep narratives online without overburdening the person submitting the information.
  • It links in with current monitoring processes: although I’ve noticed a few irrelevant submissions up there, it seems they’re making an effort to ask NGOS on the ground to verify the basic thrust of an incident. I am sure that the information from Ushahidi will find its way into other, formal efforts to document what is going on.

What could be cooler?

  • Clarify the purpose of the system: Paul raised this in his earlier post – what exactly is this system for? Some of the published material is very general situation narrative unrelated to specific incidence of violence. Some of the incidents are also based on news reports from the international media, but this is a system that aspires to give the raw groundview and not information that’s been twice around the world first.
  • Get just a little more structured information from people submitting reports: With all that narrative, I wouldn’t like to be the analyst for the raw info Ushahidi holds at this point. Whilst the whole “Who Did What To Whom” model for documenting violent acts might frighten the general public from actually using the online submission system, separating out the recording of information about the nature of the incident (deaths, theft, destruction of property) from the perpetrators and victims would be a step enabling a useful dimension of analysis. It’s not exactly clear what “names of the involved” really means. They could usefully take a browse through the HURIDOCS Events Standard Formats and Microthesauri for some inspiration.
  • More transparent verification could increase its credibility: A clearer indication of how incidents are verified, and who is doing the verification, preferably with some kind of attribution. At present, a cross or a tick next to the incident isn’t going to satisfy anyone that the incident wasn’t fabricated.
  • Build follow up into the system: you want people to continue using the site as an information resource. What will prompt them to return is features will give them updates: perhaps a daily email or sms digest. Not sure quite how this could work, but there you go.

Where’s everyone else at with this?

Information Management for human rights

I’m Tom Longley, and for the next few months I’ll be guest blogging here at humanitarian.info. My own background is in law, and I have been working in the human rights sector since 1999. After NGO field work investigating crimes against humanity in Kosovo and Sierra Leone, and then managing Aidworkers.Net for a while, I’m presently consulting for a neat NGO called HURIDOCS.

A key theme of this blog is how international and governmental humanitarian agencies develop and incorporate ICT into their field work. Through his writing, Paul has tracked how they try to balance techno-optimism and the huge potential of new tech tools, with the reality of organisational cultures and relentless working environments. After listening to me rant and rave talk about very similar issues I was facing in my work with a group monitoring human rights abuses in Zimbabwe, he bravely handed me the keys to his blog to start a conversation about how they were handling these challenges.

In smaller human rights organisations, information workers usually do a bit of everything. They manage a clutch of processes including fact-finding, documentation of the results of investigations and production of public materials, management of the organisational email account, and more. In this context information management spans a wide range of disciplines: legal, library science, political communications, statistics, technology. As a result, doing this job better means we have to beg, borrow and steal knowledge from anywhere we can, and mash it together in practical, creative ways. Given the critical importance of this work to effective human rights advocacy, it’s clearly something worth writing about.

So, through a series of posts about information management and human rights – and with your comments – I hope to bring a little clarity to the resources available to organisations which investigate, document and analyse human rights violations.