Information Management for human rights
I’m Tom Longley, and for the next few months I’ll be guest blogging here at humanitarian.info. My own background is in law, and I have been working in the human rights sector since 1999. After NGO field work investigating crimes against humanity in Kosovo and Sierra Leone, and then managing Aidworkers.Net for a while, I’m presently consulting for a neat NGO called HURIDOCS.
A key theme of this blog is how international and governmental humanitarian agencies develop and incorporate ICT into their field work. Through his writing, Paul has tracked how they try to balance techno-optimism and the huge potential of new tech tools, with the reality of organisational cultures and relentless working environments. After listening to me talk about very similar issues I was facing in my work with a group monitoring human rights abuses in Zimbabwe, he bravely handed me the keys to his blog to start a conversation about how they were handling these challenges.rant and rave
In smaller human rights organisations, information workers usually do a bit of everything. They manage a clutch of processes including fact-finding, documentation of the results of investigations and production of public materials, management of the organisational email account, and more. In this context information management spans a wide range of disciplines: legal, library science, political communications, statistics, technology. As a result, doing this job better means we have to beg, borrow and steal knowledge from anywhere we can, and mash it together in practical, creative ways. Given the critical importance of this work to effective human rights advocacy, it’s clearly something worth writing about.
So, through a series of posts about information management and human rights – and with your comments – I hope to bring a little clarity to the resources available to organisations which investigate, document and analyse human rights violations.
Welcome Tom and Happy New Year to you and to Paul….
Do you think better information management can be taught and embedded in an individual or is it more of a skill that is inherent in certain personalities…and if so, what personal qualities are most important?
Dennis King
US Department of State
Dennis King
5 Jan 08 at 13:16
Hi there Dennis –
Happy New Year to you as well and thanks for commenting. I suspect that any answer I give to this grand nature vs nurture question will be pithy, but here goes: it’s firstly about attitude, which is a far harder thing to develop than skills.
Providing help with resolving rigid outputs is a common entry point for an adviser into an organisation documenting human rights. You tend to see IM systems which can produce relatively accuracy outputs, but are costly to run relative to the value they produce, do not allow re-use, and are excessively labour intensive. So, doing anything else with the information collected is incredibly time-consuming and wasteful.
Breaking out of this way of working and improving the documentation system so it better meets the organisation’s objectives can be really challenging for information workers. In doing this, I’ve been most impressed with staff who are adaptable in how they work, but committed to ensuring accuracy. I think this is the starting point.
Tom Longley
7 Jan 08 at 11:43